GenQI Consultancy Services LLP ("GenQI", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable international laws.
| Data | Why We Collect It | Stored Where |
|---|---|---|
| Mobile Number (+91) | Account sign-in via OTP; the unique identifier for your account | Firebase Authentication & Firestore (Google Cloud) |
| Nickname | Displayed inside the app (e.g. the menu) — you choose this yourself | Firebase Firestore |
| Subscription / pack status | Access control — which language packs you own and until when | Firebase Firestore. Only our server writes this field, after independently verifying your purchase with Google Play — the app itself can never set it |
| Account start date (free-trial start) | Working out when your free trial ends, so it stays the same if you reinstall the app or change phones | Firebase Firestore |
| App installation ID & device count | A random ID created by the app on each installation (not your IMEI or any hardware ID). Used to keep your account signed in on one device at a time and to count how many devices have used it | Firebase Firestore, and on your device |
| Anonymised trial-reuse record | A one-way hash (SHA-256) of your mobile number together with your original free-trial start date. Used only to stop the free trial being restarted by deleting and re-creating an account with the same number. The hash cannot be turned back into your number, and it is not linked to your nickname, usage or subscription | Firebase Firestore |
| Device model & OS version | Bug fixing and compatibility | Automatically collected by Firebase Analytics (Google) |
| Basic app-usage events (app opens, session length) | Understanding how the app is used, diagnosing crashes | Automatically collected by Firebase Analytics (Google), anonymised. We do not send custom events describing your conversations or language choices |
| Service | Provider | Purpose | Data Shared |
|---|---|---|---|
| Speech Recognition | Google LLC | Convert your speech to text | Voice audio, sent in real time, not stored by us |
| On-device Translation | Google ML Kit | Translate recognised text | None — runs entirely on your device once the language model is downloaded |
| Transliteration ("Check It" line) | Google Input Tools | Show the translated word spelled out in your own script, so you can confirm it without knowing the other language | The translated word/phrase (text only — never audio, never the full stored conversation) is sent to Google to generate the phonetic spelling |
| Text-to-Speech | Android / Google TTS | Speak the translated text aloud | None — runs on your device |
| Authentication | Firebase Authentication (Google) | OTP sign-in | Mobile number |
| Database | Firebase Firestore (Google Cloud) | Store your account, nickname, subscription status and free-trial dates | Mobile number, nickname, subscription status, account start date, app installation ID, hashed mobile number (trial-reuse record) |
| Analytics | Firebase Analytics (Google) | App usage & diagnostics | Device model, OS version, app-open/session events — automatically collected, anonymised |
| Payments & Subscriptions | Google Play Billing | Process and manage India Pack / International Pack subscriptions | Purchase token — independently verified against Google's own records by our server before any pack is unlocked; we never receive card details |
| Server-side verification | Firebase Cloud Functions (Google Cloud, operated by us) | Confirm a purchase is genuine and keep your subscription status current, including when it renews or is cancelled | Purchase token, account identifier |
To exercise any right, email: support@genqiconsultancy.com with subject "Data Request — ComTalk". We will respond within 7 business days.
We retain your mobile number, nickname, subscription status, account start date and app installation ID for as long as your account is active. If you delete your account, this data is permanently erased from our systems within 30 days. Anonymised, aggregate analytics data may be retained for up to 24 months.
Exception — trial-reuse record: to prevent misuse of the free trial, we keep a one-way hash of your mobile number and your original trial start date after account deletion. It contains no nickname, usage, conversation or payment data, and cannot be reversed to reveal your number. If you sign up again with the same number, your free trial continues from its original dates instead of starting over. This record is kept for as long as ComTalk offers a free trial, and in any case for no more than 3 years after your account is deleted. You can ask us to remove it by emailing us, though a new account with that number will then not be eligible for a further free trial.
Your account and subscription data is stored in Firebase Firestore, running on Google Cloud infrastructure, which encrypts data at rest and in transit (TLS). Access is controlled by server-side security rules: you can only read or modify your own record, and only our server (never the app itself) can grant or change subscription/pack access, after independently verifying it with Google Play. Access to the underlying systems is restricted to authorised GenQI personnel.
ComTalk is not intended for users under 18 years of age. During setup, you confirm you are 18 or older before you can use the app. We do not knowingly collect data from minors. If we discover that a minor has registered, we will delete the account immediately.
We may update this policy from time to time. We will notify you via the app and by updating the "Last Updated" date above. Continued use of the app after changes constitutes acceptance.
Name: GenQI Data Protection Team
Organisation: GenQI Consultancy Services LLP
Email: support@genqiconsultancy.com
Website: genqiconsultancy.com
Response time: Within 7 business days